Don't Let Unfair Reviews Destroy Your Brand.
We fight back against policy-violating feedback. Our experts audit your 1-star reviews on Amazon & Walmart and file precise appeals to get them removed—legally and permanently.
The Real Cost of a Bad Review
One angry customer can do more damage than 10 happy ones can fix. Unfair negative reviews destroy your conversion rate and hand sales to your competitors.
Conversion Rate Crash
Dropping from 4.5 to 3.5 stars is catastrophic. Shoppers filter by "4 Stars & Up." If you fall below that threshold, you become invisible to high-intent buyers.
Competitor Attacks
Is that "Verified Purchase" real? Competitors often use burner accounts to leave vague 1-star reviews to sabotage your launch. We spot the patterns Amazon misses.
FBA Fulfillment Errors
Customers often leave 1-star reviews for late delivery or damaged boxes. This is Amazon's fault, not yours. These reviews violate policy and can be struck through instantly.
TOS Violations
Reviews containing hate speech, personal info, or promotional links are strictly forbidden. Yet, Amazon's bots miss them. We find them and file the legal takedown requests.
We Fight for Every Star
Our team of TOS experts audits every negative review to find the "policy loophole" that allows for removal.
Forensic Review Audit
- FBA Analysis: We check if the complaint is about shipping, packaging, or delivery (which Amazon accepts responsibility for).
- TOS Check: We scan for profanity, competitor names, pricing complaints, or off-platform links.
- Product Review on Feedback: If a buyer leaves a product review on your "Seller Feedback" page, we get it struck through immediately.
- Pattern Recognition: Identifying "review bombing" attacks from competitors to report bulk abuse.
- Walmart Match: We apply the same rigorous audit to your Walmart.com listing reviews.
Action & Removal
- Case Filing: We open specific, citation-backed cases with Seller Support, referencing the exact policy clause violated.
- Brand Registry Escalation: For trademark or abuse issues, we escalate via the Brand Registry portal for faster action.
- "Report Abuse" Button: We utilize the frontend reporting tools strategically to flag non-compliant content.
- Customer Contact (Brand Registry): If eligible, we contact the buyer via the "Contact Customer" tool to offer a refund/replacement (potentially leading to them updating the review).
- Monitoring: We track the case until the review is removed or struck through.
The Appeal Workflow
We don't just click "Report Abuse." We build a case for why the review violates specific Amazon policies.
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01
Review Scan
You grant us Limited User Permissions (Reviews Only). We scan all 1, 2, and 3-star reviews to identify removal candidates.
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02
Violation Tagging
We categorize reviews by violation type: FBA complaint, offensive language, competitor attack, or irrelevant feedback.
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03
Case Drafting
Our experts draft a professional appeal referencing the specific Amazon Policy Link (e.g., "Community Guidelines > Hate Speech").
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04
Submission & Follow-Up
We submit the case via the appropriate channel (Seller Support, Brand Registry, or Abuse Report). If rejected, we re-phrase and re-submit.
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05
Success Report
Once Amazon acts, the review is either deleted or struck through (does not count against your rating). We send you a confirmation report.
Frequently Asked Questions
Understanding Amazon's removal policies.
Can you remove any negative review?
No. We can only remove reviews that violate Amazon's Terms of Service (TOS). Legitimate complaints about product quality ("It broke after 2 days") cannot be removed. We screen your reviews first to tell you which ones are eligible.
Is this safe for my account?
Yes. We use official Amazon channels (Seller Central Cases and Brand Registry) to report violations. We do not use bots or hacks. We simply act as your expert legal team filing a valid complaint.
How long does it take?
Amazon typically responds to removal requests within 3 to 7 business days. Some cases may require multiple appeals, extending the timeline to 2 weeks.
Do you guarantee removal?
We cannot guarantee removal because the final decision rests with Amazon's internal team. However, we only charge you for the audit service if we believe there is a high probability of success based on our experience.
Does this work for Walmart too?
Yes. Walmart has similar policies regarding offensive language and shipping complaints. We can file removal requests through the Walmart Seller Center support portal.
Repair Your Reputation. Restore Your Sales.
Don't let unfair reviews drag your listing down. Get a professional audit and start the removal process today.
Remove Negative Reviews